Help and support

Need Help Navigating the 3D World?
We're here to make your creative journey smoother. Whether you're browsing, buying, downloading, or troubleshooting, this page is your go-to resource for getting quick answers and reliable support.

How do I download a 3D model after purchase?

Once you complete your order, your files will be available instantly in your account. A download link will also be emailed to you.

What file formats are available?

Products may include formats such as OBJ, FBX, STL, BLEND, or GLTF. You’ll find a detailed list of formats and included files on each product page.

What should I do if a file doesn’t work properly?

If something’s off — a missing texture, error in file, or compatibility issue — just reach out to us. We'll help resolve it as fast as possible.

Are custom 3D models available?

Yes! We offer Custom 3D Services. Describe your idea or share a sketch, and we’ll connect you with designers to bring it to life.

Having trouble opening or using a model?

Some files require specific software (like Blender, Maya, or Unity). If you're unsure how to use a file, let us know — we're happy to guide you.

Can't access your account or order?

Try resetting your password. If the issue continues, send us a message through the form below.